When texts, webchat, and handoffs live in different tools, teams miss messages and lose context. Engage centralizes SMS/MMS and webchat—with light audio when a conversation needs more.
14-day free trial · Cancel anytime · No per-message fees · Need full VoIP? See Workspace
Engage is for teams that outgrew a single channel but are not ready for full phone-system complexity. One inbox, multiple teams, predictable flat pricing.
SMS, MMS, and webchat in one workspace with full history, internal notes, and backchannel discussions. No more tab-switching between siloed tools.
Core AI handles common inquiries around the clock. Observations surface coaching opportunities and quality trends so managers improve performance as volume grows.
Invite a website visitor to talk—no phone number required. Huddle internally on complex threads without leaving the conversation context.
Engage adds multi-channel routing, Observations, and Voice Chat on a flat $299/mo plan. Start your 14-day trial or talk through your channel mix with sales.
Most teams centralize channels and cut response time within the first week—not after a platform migration.
Connect both channels, import or port numbers, and let AI generate playbooks from your site. Route conversations to the right team from day one.
Watch AI and teammates handle real volume. Observations highlight what to improve; playbooks keep quality consistent across shifts and departments.
If Voice Chat closes more deals, keep Engage. If you need phone numbers, SLAs, and VirtualPBX integration, the upgrade path to Workspace is ready.
Teams typically see faster after-hours capture and fewer dropped handoffs within the first 14 days.
Visitor: “Can someone walk me through coverage options before I switch agencies?”
Qualifies intent, answers from playbook, captures contact info, and flags sentiment “high intent, comparing carriers.”
Routed to Commercial team inbox automatically
Specialist joins with full thread context and sends a one-click Voice Chat link—no carrier setup, no separate phone tool.
Internal Video Huddle with underwriting teammate for complex case
Engage adds the collaboration, routing, and coaching layers service businesses need when one channel is no longer enough.
10 users included
Multiple teams with role permissions
Unlimited inboxes
Department or location routing
Intelligent routing
Skills, channel, and team-aware
Expanded playbooks
Multi-team workflows
BYOC SMS
Bring your own messaging carrier
Stripe integration
Payment context in threads
Started with Connect? Engage is the natural next step. Need SLAs and VoIP? Workspace completes the picture.
Full omnichannel, SLA dashboards, agent skills, and optional VirtualPBX VoIP.
See WorkspaceStraight answers for teams evaluating VirtualText Engage.
Engage includes SMS/MMS and webchat in one shared inbox, plus Voice Chat (invite-to-talk from your website widget) and internal Video Huddle. It does not include traditional VoIP phone numbers—that is Workspace.
Connect includes one channel (SMS or webchat) for up to 3 users. Engage includes both messaging channels together, up to 10 users, unlimited inboxes, intelligent routing, Observations, BYOC SMS, and light audio features.
No. Engage adds website Voice Chat and team Huddles—not full business phone lines. If you need inbound/outbound calling and softphone, choose Workspace with optional VirtualPBX VoIP ($9/user/mo).
Yes. BYOC SMS is available on Engage and managed in your account. Messaging BYOC is included—no separate setup fee for SMS.
Webhooks and API on all tiers. Engage adds native Stripe integration for payment context in conversations. Shopify and additional native integrations are on the Workspace path.
Engage gives your team one inbox for SMS, webchat, coaching insights, and light audio—flat $299/mo after your trial.
