SMS and webchat first

Start with SMS or webchat.
Expand when ready.

VirtualText Connect lets you trial one channel: SMS using our number pool, or webchat on your site. Engage adds multi-channel workflows; Workspace adds VirtualPBX voice.

Start Free SMS Trial

14-day free trial · Cancel anytime

Website leads are the bigger leak? Start 14-day webchat trial — no card required.

SMS / MMS Webchat 10DLC setup path Shared inbox

Two trial channels, one shared inbox

Connect starts with SMS or webchat. The same shared inbox foundation carries forward when you add more channels later.

SMS & MMS

Two-way SMS and MMS messaging. Trial with our number pool before porting your number or completing 10DLC registration.

Webchat

Embeddable widget for any website. Real-time conversations, offline lead capture, and visitor verification.

Voice

Workspace adds VirtualPBX VoIP, softphones, phone numbers, and call records when you are ready for full voice.

Schedule Demo

Advanced Inboxes

Workspace adds inbox-scoped memory, SLA targets, and advanced dashboards for higher-volume teams.

Schedule Demo
VirtualText Inbox
Search contacts
Sarah Chen 2m
Thanks for the quick reply!
Mike Torres 15m
Call ended - 4:32
Lisa Park 1h
Re: Invoice question
James Wilson 3h
Sounds great, see you then
Sarah Chen
Positive
Hi, I have a question about my order #4521
Webchat - 10:14 AM
I can help with that! Let me pull up your order now.
You - 10:15 AM
Thanks for the quick reply! Just got your text.
SMS - 10:22 AM
SMS
Type a message...

One inbox for every thread

No more tab-switching between tools. Every SMS trial, webchat message, and later Workspace voice record lives on a single timeline per contact — with AI intelligence baked in.

  • Single timeline per contact across all channels
  • Team-based routing with granular permissions
  • Real-time updates via WebSocket — no refreshing
  • AI-powered suggestions and sentiment indicators
  • Collision detection — see who's already replying

SMS & MMS that means business

Reach customers on the channel they actually check — their phone. Full delivery tracking, smart character counting, and automatic MMS upgrade when you attach media.

  • Full send/receive with delivery status (pending, sent, delivered, failed)
  • Character counter with SMS segment awareness
  • Auto-upgrade to MMS when attachments are added
  • 10DLC registered for reliable deliverability
  • TCPA compliant with automatic opt-in/opt-out handling
SMS Conversation
Hi David! Your appointment is confirmed for Thursday at 2 PM. Reply YES to confirm or RESCHEDULE to change.
Delivered - 9:00 AM
YES - thanks! Can you also send me the intake form?
9:03 AM
intake-form.pdf
Here's the intake form. Fill it out before your visit!
MMS Delivered - 9:05 AM
Type a message...
0/160 | 1 seg
acmeplumbing.com

Acme Plumbing

Typically replies in minutes

Hi there! I'm VirtualText AI. How can I help you today?
I need a quote for kitchen faucet repair
I'd be happy to help! Can you tell me the faucet brand and what's happening?
Type a message...

A webchat widget that actually converts

Drop a single script tag on your site. Customizable colors, positioning, and welcome messages. AI answers instantly — even when your team is offline.

  • Embeddable on any website with one line of code
  • Customizable colors, position, and branding
  • AI-powered instant responses 24/7
  • Visitor verification via email or SMS
  • Offline lead capture — never miss a prospect
  • Conversation persistence across page navigations

Voice calls, right in your browser

No desk phones needed. WebRTC-powered softphone built directly into VirtualText. Every call is recorded on the contact timeline with duration, status, and AI transcription.

  • Browser-based softphone — no hardware required
  • Call records auto-linked to contact profiles
  • Duration tracking and call status logging
  • BYOC support: Bandwidth, Twilio, Telnyx, Telgorithm
  • Seamless handoff between voice and messaging
SC

Sarah Chen

+1 (555) 234-5678

04:32
Mute Hold End Transfer Keypad

Seamless continuity across channels

A customer starts on webchat, continues via SMS, and calls in for a follow-up. Every interaction is on one timeline — no context lost, no repeated explanations.

Webchat
SMS
Voice
Single Timeline
Unified View

100%

Cross-channel context preservation

Zero

Repeated explanations for customers

1

Timeline per contact, no matter the channel

Bring your own carrier

Already have phone numbers and carrier relationships? Keep them. VirtualText connects to the carriers you trust.

Bandwidth
Twilio
Telnyx
Telgorithm

Custom carrier integrations available. Contact sales for BYOC setup.

Channels FAQ

What channels does VirtualText support?
Connect trials are SMS/MMS or webchat. Engage adds multi-channel workflows and light audio. Workspace adds VirtualPBX voice for teams that need full omnichannel.
Can customers switch between channels mid-conversation?
Yes. A customer can start on webchat and continue via SMS. Phone follow-up belongs to the Workspace path, where VirtualPBX voice keeps the full context in one timeline.
How does the webchat widget work?
Add a single script tag to your website. The widget is fully customizable — colors, position, welcome messages, and branding. AI agents respond instantly, and conversations persist across page navigations.
Do I need special hardware for voice?
No. VirtualText's softphone is browser-based using WebRTC. Make and receive calls directly from your computer — no desk phones or plugins required.
What is BYOC?
Bring Your Own Carrier. If you already have phone numbers with carriers like Bandwidth, Twilio, Telnyx, or Telgorithm, you can connect them to VirtualText and keep your existing numbers and rates.
Is there a per-message fee?
No. VirtualText uses flat-rate pricing with no per-message surcharges. Your monthly plan includes all messaging across all channels. See our pricing page for details.

Continue exploring

See how VirtualText fits your team

Up next: AI Agents

One channel. One inbox. One AI agent. Prove it in days.

Then add the second channel or voice integration when the first workflow is working.

Start Free SMS Trial (888) 825-0800
See features Talk to Sales