Start with one AI-powered SMS or webchat channel for routine appointment questions, callbacks, and after-hours intake. Sensitive workflows and BAA-ready architecture are handled on Workspace when your use case requires it.
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Prefer to test website intake first? Start 14-day webchat trial — no card required.
By the time you notice a patient is unhappy, they've already booked with another provider. There's no system catching the warning signs.
Front desk staff juggle phones, check-ins, and paperwork. Calls go to voicemail, patients don't leave messages, and appointments don't get booked.
Staff need a safer way to separate routine questions from PHI-bound workflows, with clear handoff, audit context, and a BAA-ready path when the use case requires it.
Connect puts SMS or webchat into one shared inbox for $99/mo, with Core AI and human handoff. Upgrade later for BAA-ready Workspace controls when your use case requires it.
Confirmed for Tuesday at 2:30 PM with Dr. Patel
Need refill for lisinopril 10mg, pharmacy is CVS on Main
Asking about accepting new patients and insurance plans
Question about co-pay for last visit
Patient sentiment declining - Sarah M.
Frustration detected in last 2 messages
Last message: 1 hour ago
Last message: 3 hours ago
Last message: 12 min ago
VirtualText's Observer Agent watches every conversation for tone shifts and satisfaction signals. When a patient's sentiment drops, your team gets an instant alert — before that patient calls another provider.
Connect is the right first step for appointment questions, callbacks, and website intake. If your workflow involves PHI or requires a BAA, Workspace is the path for BAA-ready architecture, tighter permissions, and deeper audit controls.
Use Connect to validate routine patient-access workflows before moving sensitive PHI workflows into Workspace.
Automated confirmations, reminders, and rescheduling via SMS. Reduce no-shows without manual phone calls.
Patients text refill requests. AI confirms details and routes to the pharmacy team with all the information they need.
AI handles initial inquiries, asks screening questions, and routes urgent matters to the right provider immediately.
Sentiment analysis and Observer Agent catch at-risk patients before they leave. Proactive outreach keeps your panel full.
VirtualText supports a BAA-ready Workspace path for healthcare use cases that require it. Connect is best used to test routine appointment, callback, and website-intake workflows before your team sends PHI through the platform.
Yes. Patients can reach you via SMS, webchat on your website, or phone. All channels feed into one unified inbox so your staff sees the full conversation history regardless of how the patient reached out.
VirtualText's AI analyzes every conversation for tone, satisfaction indicators, and urgency signals in real time. The Observer Agent watches for patterns like frustration, dissatisfaction, or mentions of switching providers — then alerts your team instantly so you can intervene.
VirtualText's AI follows your playbooks, which you generate from your practice website and customize. It handles routine inquiries like appointment scheduling, office hours, insurance accepted, and general FAQs. It does NOT provide medical advice — clinical questions are immediately routed to your staff.
Workspace adds stronger controls for sensitive workflows, including permission scoping, audit trails, and PII redaction capabilities. Healthcare teams should request the BAA path before transmitting PHI.
Start a Connect free trial with SMS or webchat. Test SMS with our number pool before porting or 10DLC, or upgrade later to Workspace for VirtualPBX voice.
Prefer to test website intake first? Start 14-day webchat trial.