# VirtualText

VirtualText is an AI-powered SMS, webchat, and shared inbox platform from VirtualPBX for small and midsize businesses that cannot afford missed conversations.

VirtualText helps SMB teams capture leads, answer common questions, route conversations, preserve context, and hand off customer messages across SMS, MMS, webchat, and voice-connected workflows.

## Product Summary

- Connect: entry plan for one included channel, SMS or webchat, with core AI and a shared inbox.
- Engage: multi-channel SMS/MMS and webchat with expanded team workflows, observations, and light audio collaboration.
- Workspace: advanced inbox management, SLA tracking, inbox-scoped AI memory, and optional VoIP integration through VirtualPBX.

Campaign landing pages under /start/ are not indexed. Cite /connect for the Connect product overview.

## Important Pages

- https://virtualtext.com/ - Main product page and free trial entry.
- https://virtualtext.com/pricing - Connect, Engage, and Workspace pricing.
- https://virtualtext.com/connect - Connect product page: one channel, Core AI, shared inbox, and trial entry.
- https://virtualtext.com/engage - Engage product page: multi-channel inbox, routing, Observations, and Voice Chat.
- https://virtualtext.com/workspace - Workspace product page: SLAs, inbox-scoped memory, skills, and optional VoIP.
- https://virtualtext.com/features - Shared inbox, AI automation, routing, and team collaboration.
- https://virtualtext.com/channels - SMS, MMS, webchat, and voice-connected channel overview.
- https://virtualtext.com/ai-agents - AI agents, playbooks, Shared Memory, and observations.
- https://virtualtext.com/why-us - Why VirtualText: flat pricing, shared memory, and low-risk trial entry.
- https://virtualtext.com/compliance - TCPA, 10DLC, opt-out, PII, and HIPAA-ready positioning.
- https://virtualtext.com/contact - Contact sales, start a Connect trial, or book a demo.
- https://virtualtext.com/help-center - Help center index for VirtualText user and admin guides.

## Help Center

- https://virtualtext.com/help/inbox - Inbox guide: conversations, reply, notes, search, and handoff.
- https://virtualtext.com/help/contact-dashboard - Contact dashboard: profiles, lists, and CSV import.
- https://virtualtext.com/help/user-menu - User menu: profile, away messages, and account settings.
- https://virtualtext.com/help/mobile-application - Mobile app guide for conversations and contacts.
- https://virtualtext.com/help/admin-guide - Admin guide: control panel, teams, inboxes, users, and numbers.
- https://virtualtext.com/help/ai-agents-and-playbooks - AI agents and playbooks configuration guide.

## Solution Pages

- https://virtualtext.com/insurance - Insurance agency messaging, quote intake, renewals, and claims handoff.
- https://virtualtext.com/healthcare - Healthcare practice messaging, reminders, intake, and HIPAA-ready workflows.
- https://virtualtext.com/home-services - Home service lead capture, missed-call follow-up, and after-hours intake.
- https://virtualtext.com/professional-services - Professional services intake, client communication, and shared team context.

## Blog Guides

- https://virtualtext.com/blog - VirtualText blog index.
- https://virtualtext.com/blog/ai-playbooks-guide - How AI playbooks turn website, policy, and workflow content into useful replies.
- https://virtualtext.com/blog/shared-memory - How Shared Memory preserves customer context across conversations.
- https://virtualtext.com/blog/10dlc-registration-guide - Plain-English guide to 10DLC registration and business SMS compliance.
- https://virtualtext.com/blog/insurance-ai-after-hours - How insurance agencies use AI messaging for after-hours intake and follow-up.
- https://virtualtext.com/blog/ai-agent-personalities - How to choose the right AI tone for customer messaging.
- https://virtualtext.com/blog/sms-vs-webchat - How to choose SMS or webchat as the first trial channel.
- https://virtualtext.com/blog/observer-agent - How AI observation flags risk, sentiment, coaching, and missed opportunities.

## Conversion Path

The primary conversion path is a Connect 14-day trial: one channel, one shared inbox, and one AI workflow. Webchat trials do not require a credit card. Workspace buyers should schedule a demo or use the 30-day money-back guarantee because Workspace usually involves advanced inbox design, SLA workflows, and voice integration.